RETURNS OR REFUND POLICY
item will be refunded or returned in these cases only if it is not damaged, expired or not looking good
DAMAGES
1) We seal all packages with security tape. If you receive any packages with damaged tape please
contact our customer service team immediately.
2) Damaged contents must be signed for as ‘Damaged’ and notify our customer service team
immediately.
3) Photographic evidence must be supplied for any damages at the time of notification. Please
email info@candyfeast.eu
DAMAGED PACKAGES
Broken, tampered or damaged packages must be notified to the carrier on delivery. Sign as “damaged” etc. and notify our customer service team immediately.
DAMAGED ITEMS
Must be notified to our customer service team within 24 hours from receipt of goods. Photographic evidence will usually be required.
MISSING CONTENTS
Must be notified to our customer service team within 24 hours from receipt of goods. Late claims will be treated as invalid. All items are packed and securely taped to stop tampering.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your card issuer, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@candyfeast.eu
CANCELLATIONS
Cancellations must be made prior to the picking of your order. If the order has been picked and you wish to still cancel, this will be subject to a re-stocking fee of up to 5% of the value of your order. To cancel an order please contact our customer support team on: Email: info@candyfeast.eu Phone: +35795955303 Mon-Sat 09:00am – 9:00pm